Privacy Policy

1. What Information We Collect

Contact details: name, email address, phone number, and (for in-person clients) emergency contact details.

Health and medical information: details you provide via your consultation form and PAR-Q, including medical conditions, injuries, medications, and surgical history. This is special category data under UK GDPR and is treated with extra care (see Section 3).

Training and progress information: your programme, session history, progress notes, and check-in responses.

Payment information: for online clients, booking and payment are handled via Calendly, with payments processed by Stripe. We do not see or store your full card details ourselves

Communications: messages exchanged with us via Trainerize, email, or WhatsApp, where relevant to your coaching.

2. Why We Collect It, and Our Legal Basis

Contract: To provide your coaching, build your programme, and manage your account - necessary to deliver the service you have signed up for.

Legal obligation: To keep records, including financial records, as required by law.

Explicit consent (special category data): For your health and medical information specifically, we rely on your explicit consent, given when you complete your consultation and PAR-Q. You can withdraw this consent at any time, though we may not be able to safely continue coaching you without it.

4. Who We Share Your Information With

We share information only where necessary to deliver your coaching:

Trainerize: The platform used to deliver your programme, hold your training and progress data, and manage coaching communication.

Calendly: Used for booking and taking payment for your package, linked directly from our website. Calendly collects your name, email, and payment details (the latter passed securely to Stripe) at the point of booking.

Stripe: Calendly's payment processor, used to handle card payments securely when you book and pay for a package. Stripe processes your payment details directly - we do not receive or store your full card number.

Coaching team: Where a coach other than Ivan is involved in delivering or supporting your programme, they may have access to your training and relevant health information as needed to coach you safely and effectively.

We do not sell your personal information, and we do not share it with anyone else for marketing purposes.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you.

Ask us to correct inaccurate information.

Ask us to delete your information, where we are not required to keep it for legal reasons.

Withdraw consent for us to process your health information at any time.

Ask us to restrict how we use your information, or object to certain uses.

Complain to the Information Commissioner's Office (ICO) if you believe your data has not been handled properly.

To exercise any of these rights, contact us at info@stayyoungpt.com.