These terms apply specifically to clients who sign up for Stay Young's online coaching service remotely - for example via a website, payment link, or without meeting in person beforehand. They are separate from, and do not apply to, clients who sign up for in-person 1:1 training at our gym location, who are covered by a separate in-person training agreement.
Stay Young is a trading name, of 124 City Road, London, EC1V 2NX. Contact: info@stayyoungpt.com.
Stay Young provides personalised online coaching, including training programmes delivered via Trainerize, progress check-ins, and coach support via messaging, as agreed at sign-up.
Online coaching is offered on a recurring subscription basis. At sign-up, you choose how often you would like to be billed:
• Monthly - £360, billed every month
• Every 8 weeks - £684, billed every 8 weeks
• Every 16 weeks - £1,296, billed every 16 weeks
• Annually - £3,600, billed every 12 months
Whichever interval you choose, your coaching (programme, check-ins, and coach support as set out in Section 1) continues for that period, and is billed again automatically at the same price when it renews, unless you cancel in line with Section 6.
How you pay: Payment is processed securely by Stripe, a regulated third-party payment processor used by businesses worldwide. Stay Young does not see or store your full card details - these are held securely by Stripe.
Recurring charges: When you subscribe, your chosen interval's price is charged immediately, and your card or linked bank account will continue to be charged automatically at that same price every time your interval renews (monthly / every 8 weeks / every 16 weeks / annually, depending on what you chose), unless you cancel in line with Section 6.
Where the money comes from: Payments are taken directly from the card or bank account you provide at sign-up. By subscribing, you are authorising Stay Young to take these payments automatically - you will not be asked to manually approve each individual charge.
If a payment fails: We will attempt to notify you and may pause your access to coaching until the payment issue is resolved.
As your purchase is made online, you have a legal right to cancel within 14 days of your initial purchase, without giving a reason, under the Consumer Contracts Regulations 2013. If you cancel within this period and coaching has not yet started, you will receive a full refund. If you have asked us to begin your programme immediately and coaching has started, we may deduct a proportionate amount for the service already provided, and refund the remainder. To cancel within this period, contact us in writing (email or Trainerize message) confirming you wish to cancel. This 14-day right applies once, to your initial sign-up. It does not apply again at each renewal.
Unless you cancel, your subscription automatically renews at the end of each billing interval, and you are charged the same price again. We will send a reminder before each renewal so you always know it is coming - but no action is needed from you to continue. If you want to stop, you need to cancel in line with Section 6 before your next renewal date.
You may cancel at any time. Your subscription will remain active, and billing will continue, until the end of your current billing interval - the one you have already paid for. No refund will be given for the current or any already-billed interval, as your programming for that period has already been prepared and delivered. To avoid being charged for your next interval, please cancel at least 7 days before your renewal date (email or Trainerize message). If you cancel later than this, your next payment may already have been processed, and one further interval will apply before cancellation takes effect.
You may request to pause your coaching at any time - for example due to injury, travel, or a temporary break - for up to 4 weeks per 12-month period, with reasonable notice. Billing is paused for the agreed period, and your programme resumes when you return, without needing to re-onboard. Pause requests should be made in writing (email or Trainerize message) with as much notice as possible.
Outside of the 14-day cooling-off period, refunds are not offered. However, where a client is unable to continue for genuine reasons (for example injury or a medical circumstance), we may, at our discretion, offer credit valid for 12 months in place of a cash refund, to be used towards future coaching with Stay Young. Credit is not exchangeable for cash and is not transferable to another person.
Prices are fixed for any package you have already paid for - a price change never applies retroactively to a package you're partway through. If we change the price of the ongoing monthly plan, or of future packages, we will give you at least 30 days' notice before any new price takes effect for you. You may cancel before the new price applies if you do not wish to continue at the new rate.
You confirm that you have disclosed any relevant medical conditions, injuries, or health concerns at sign-up, and will inform us promptly of any changes. You are encouraged to seek medical clearance before beginning any new exercise programme, particularly where a pre-existing condition is present. Stay Young provides coaching and programming in good faith based on the information you provide, but is not a substitute for medical advice.
We may update these terms from time to time. Where changes are material, we will notify you in advance.
You must be 18 or over to purchase and use Stay Young's online coaching services.
We collect and use personal and health information you provide (for example via your consultation and PAR-Q) in order to deliver safe, personalised coaching. Full detail on how your data is collected, used, and protected is set out in our Privacy Policy, available at https://stayyoungpt.com/privacy
These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these terms, or to cancel or pause your plan, please contact us at info@stayyoungpt.com or via Trainerize messaging.
These terms are effective as of the date shown at the top of this document and apply to all online coaching sign-ups from that date.